Clicking the Next Button doesn't proceed to the next page

  • ciafsantos22
    Perguntado em 8 de novembro de 2023 às 08:21

    Boa tarde,

    Estamos com um problema ao finalizar o formulário. Ao clicar em próximo, o formulário não passa pra a próxima pagina e não finaliza.

    Já fiz a limpeza do cachê e não consegui resolver.

    Poderia me ajudar com essa situação?

    Obrigada,

    Att.

    Jotform Thread 8941311 Screenshot
  • Chris_L Jotform Support
    Respondido em 8 de novembro de 2023 às 08:39

    Hi Att,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I tried to replicate the issue but everything was working properly. Check out the screencast below to see my result:

    Clicking the Next Button doesnt proceed to the next page Image 1 Screenshot 40

    As seen from the above screencast, the Next Page button is working as expected. You may have noticed that I clicked the button a couple of times before I reached the last page of the form. It is because there are a couple of pages which are empty. Take a look at the screenshot below:

    Clicking the Next Button doesnt proceed to the next page Image 2 Screenshot 51

    If you don't

    these empty pages, you can delete them. Just click on the Page Break element and click on the Trash Can icon.
    Clicking the Next Button doesnt proceed to the next page Image 3 Screenshot 62

    I also noticed that your form has no Submit button, as a result, your form cannot be submitted.

    Reach out again if there’s anything else we can help you with.