Notification Email: Logo on the notification email appears to be corrupted

  • compliance_compliance221
    Perguntado em 6 de novembro de 2023 às 13:52

    Boa tarde,

    Ao receber o e-mail nossos links inseridos no formulário ficam como se fossem quebrados, não são visualizadas as imagens por exemplo.

    Necessitamos apontar em nosso DNS o endereço de vocês para que a imagem apareça no formulário no corpo do e-mail.

    Por favor consegue nos auxiliar ?

    Grato,

    Jefferson de Souza

    Jotform Thread 8875371 Screenshot
  • Joshua_T Jotform Support
    Respondido em 6 de novembro de 2023 às 16:43

    Hi Jefferson,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. I cloned your form and tested it to see if I could replicate the problem, but it appears to be working as expected. Check out this screencast below:

    Notification Email: Logo on the notification email appears to be corrupted Image 1 Screenshot 20

    I cleared your form's cache to remove the piled-up cache in your form that could be contributing to this problem. Can you try it again to see if the problem is the same?

    Once we hear back from you, we can move forward with a solution.