Not Receiving Notification Email

ola, nao estou recebendo as respostas no meu email.

poderia ver para mim?

Hi Vick,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. When I checked our system, I saw that there are 2 submissions on this form and the Notification Emails were sent to your email. Check out these screenshots below:

If you did not receive these emails, you can try to delete your Notification Email and then add them back. Let me show you how:

• In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
• In the menu on the left side of the page, click on Emails.
• On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

• While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

• Next, select Notification Email.

• Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Now, you'll get a Notification Email every time a user fills out your form.

For your other question, I moved it to a different thread to avoid confusion. You can find it here.

Give it a try and let us know if you need any help.