Submission can't be edited in Jotform Inbox

  • Almox_Danlex
    Perguntado em 4 de novembro de 2023 às 09:40

    Olá, Tenho dois formularios, em um eu consigo editar a resposta após o recebimento da resposta, ja no segundo não consigo.

    Nossa ideia é utilizar o mesmo formulario duas vezes, uma quando fornecermos o ferramental e depois quando o mesmo é devolvido.

    Jotform Thread 8830111 Screenshot
  • Mary Eden Jotform Support
    Respondido em 4 de novembro de 2023 às 12:06

    Hi Almox,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I understand that your second form can't be edited. This is because you enable Jotform Sign Automation, which makes the signatures collected via your form legally binding. If you didn't intend to enable it, you can just disable it by toggling that off.

    Submission cant be edited in Jotform Inbox Image 1 Screenshot 30

    Take a look at my sample form, where Jotform Sign Automation is enabled in the first submission but disabled in the second. When I disable the Jotform Sign Automation on the second submission, the edit option appears:

    Submission cant be edited in Jotform Inbox Image 2 Screenshot 41

    Give it a try and reach out again if you have any other questions.