Images are disconfigured in Outlook

Olá, bom dia!

Estamos com um pequeno problema em relação aos formulários e gostaria de uma ajuda ou até mesmo tirar essa dúvida sobre isso.

Hoje nós utilizamos Webmail e Outlook para envio dos nosso formulário.

Bom, é o seguinte... quando preenchemos qualquer formulário e enviamos para a garantia, enviamos pelo Outlook, porém no Outlook as imagens não ficam no mesmo tamanho, ou seja, no mesmo padrão que foi configurado no JetForm. Então quando chega no Outlook ele já desconfigura todas as imagens, ficam enormes, desconfiguradas para impressão.

E também, quando enviamos para a garantia aprovar, ele vai desconfigurado e quando ele nos retornam, ele vem ainda mais desconfigurado, vem totalmente com fundo branco na assinatura, e as imagens já não mostram mais enfim... totalmente bagunçado.

Vou enviar um vídeo e um PDF pra você verem como está ficando.

Gostaria de saber como podemos resolver isso, se é por conta do uso do Outlook. Até mesmo porque usamos o Gmail pra teste e no Gmail não desconfigurou nada.

Link do PDF: https://drive.google.com/file/d/1DDLVi5feR9lU1v-LFriRpCfCIgMC1PnB/view?usp=sharing
Link do Vídeo: https://drive.google.com/file/d/1hL8i4RDX_Q19S2qdwGWVRfnkaTMKlUVK/view?usp=sharing

Gostaria de ajuda ou uma dica do que devemos fazer.

Obrigado!

Hi eMontagem,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Also, since the video is in a different language, but based on the PDF you sent it seems that the images are in different sizes. Can you try using a File Upload element instead of the Image Upload Preview widget and make a test submission to see if the issue persists? But before doing so, make sure to download your submissions first because deleting the field since it will delete the associated data.

Keep us updated and let us know if you need any more help.

Ok, irei fazer as mudanças com você mencionou e testa-las, caso não funcione eu retornarei com o que deu de problema ok.

Olá bom dia!
Olha eu fiz as atualizações com você especificou e não funcionou. mudei o tipo de subir a foto e não ficou a foto na hora do envio, fica apenas um link para abrir a foto.

Vou mandar um exemplo de como ficou:

Hi eMontagem,

Thanks for getting back to us. I'm sorry this is happening. It seems that when using the File Upload element, it shows only the image link instead of the image. Can you try to retain using the Image Upload Preview widget, remove your current Notification Email, and create a new one? Most of the time, if we remove it and then add it back, that solves the problem. Let me help you do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field. Then, click on Save.

Give it a try and let us know how it goes.

Mas desse jeito ele não vai ficar no formato que queremos, ele fica todo desconfigurado e não fica no nosso padrão, entende!

Hi eMontagem,

Thanks for reaching out to us for help. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Upon reviewing your support request, it appears that some fields in your PDF editor were not adjusted correctly. Please refer to the screenshot below for clarification:

To rectify the issue, please consider checking the PDF editor again, creating a new PDF document, and try to resize the field based on your preference.

You can choose the updated PDF in your email notifications to ensure that future submissions follow your preferred image design.

Give it a try and let us know if you need any help.

Olha, não estamos utilizando esse editor de PDF de vocês porque ele não fica no padrão da nossa empresa entendi!

Usamos a tabela no corpo do E-mail mesmo e configuramos o formato padrão lá dentro mesmo. Só que é aí que está o problema. Quando enviamos para o Outlook ele desconfigura.

Hi eMontagem,

Thanks for getting back to us. I'm sorry this is happening. As I suggested, try to remove your current Notification Email and create a new one. No worries, you can still have the same email format by copying the source of your Email content before deleting it. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left side of the page, click on Emails.
3. On the right side of the Notification field, click on the Pencil icon to edit. 
4. Under the Email Content, click the Source code button and copy all the codes. 

5. Once copied, delete the Notification Email.

6. Once deleted, create a new Notification and paste the code on the same page where you copy the source code.

 If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

Give it a try and let us know how it goes.

Ok irei fazer essa atualização e ver se realmente vai funcionar ok. Assim que fazermos a verificação eu retorno aqui.

Obrigado!

Hi eMontagem,

Thanks for reaching out to Jotform Support.  If you're still having the same issue, don't hesitate to let us know.

Olá bom Dia!

olha fizemos vários teste e no Outlook continua sem as imagens. Essa última atualização que vocês pediram não resolveu nosso problema. Gostaria de deixar avisado que caso o sistema não tiver configuração que atendem nosso padrão da empresa, infelizmente teremos que cancelar nossa parceria.

Caso vocês verificar que esse problema possa ser resolvido, nos avise o quanto antes para que podemos organizar e adaptar em nossa empresa.

Obrigado!

Segue umas fotos das últimas atualizações recentes que não resolveu o problema:

Hi eMontagem,

Thanks for getting back to us. We sincerely apologize for the inconvenience. I need a bit more time to check on this. I'll get back to you as soon as possible.

Hi eMontagem,

Thanks for your patience and understanding; we appreciate it. You've tried a bunch of workarounds, but still, the images are blank. I was able to find a solution, and it's probably an issue with Outlook settings. Here's a guide about Outlook 365 Not Displaying Images that will help you do it.

Give it a try, and let us know how it goes.

Mais esse não nosso problema, o problema aqui são as quebras das imagens. No Outlook elas quebram e ficam desigual entendi.

Hi eMontagem,

Thanks for getting back to us. The Outlook email app must adjust the boxes based on the image's size, can you share the actual images that were uploaded on the submission you shared on the screenshot above?

Let us know if there’s anything else we can help you with. 

Olha hoje nós não temos mais essas imagens em nosso computador, elas foram excluídas. Porém posso de dizer que são imagem de tamanhos distintos. Ou seja cada imagem tem um tamanho específico ok.

Hi eMontagem,

Thanks for getting back to us. Can you please do a test on other images with the same dimension to see if the issue will reproduce?

Let us know if there’s anything else we can help you with.