Email Notification is sent to an email address that is different from the one that is set up in form

  • agendamentocirurgicohusf
    Perguntado em 1 de novembro de 2023 às 10:25

    Bom dia, tudo bem?

    Gostaria se podem verificar 2 formulários que criei porque está indo para email diferentes?

    Email Notification is sent to an email address that is different from the one that is set up in form Image 1 Screenshot 30

    Email Notification is sent to an email address that is different from the one that is set up in form Image 2 Screenshot 41

    Cada formulário tem o email da equeipe responsável, porém algumas respostas são direcionadas para outros email. Isto muito ruim.

    Atenciosamente, Anderson.

  • Joshua_T Jotform Support
    Respondido em 1 de novembro de 2023 às 12:36

    Hi Anderson,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. When I checked the forms that you mentioned, I saw that they are set up to have different email addresses. Can you provide us with the Submission IDs of the submissions that were sent to the email address that is different from the email address set up on the form?

    Once we hear back from you, we can move forward with a solution.