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lacerdadiegomndPerguntado em 31 de outubro de 2023 às 14:35
Boa tarde, Tudo bem?
O formulário demora mais de 1 minuto para concluir o envio após clicar no enviar.
Estou fazendo a utilização pelo celular.
Poderia me orientar a como deixar o aplicativo mais rápido, pois assim não atende minha necessidade de campo.
link do formulário
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Kim Jotform SupportRespondido em 31 de outubro de 2023 às 18:49
Hi lacerdadiegomnd,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I cloned your form and tested it to see if I could replicate the issue but the form worked the way it was supposed to. Checkout my screencast below to see my result:
I've cleared your form caches to see if it would make a difference. Can you try it again to see if the form will work much faster now?
Give it a try and let us know how it goes. -
lacerdadiegomndRespondido em 1 de novembro de 2023 às 07:38
Good morning, I cleared the forms cache, but I still have problems opening the form and sending it. See attachment, the system is slow to load the form and after filling it out there is a long waiting time to send it.
I'm using an iPhone 14 with 5G - connection test shows speed of 300mbs.
After clicking on the link, the report takes around 45 seconds to load and after filling out and clicking send, the form takes around 1 minute to send
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Sheena Jotform SupportRespondido em 1 de novembro de 2023 às 09:54
Hello lacerdadiegomnd,
Thanks for getting back to us. The form loads slowly when I open it on my end too. It is important to note that forms with a lot of script functions (i.e. Conditions, widgets) most likely become sluggish and will take a speed penalty when loading the form in Form Builder. Instead of using the multiple selection widget, please replace the fields with a basic multiple choice field and see if this would help the form to load and submit faster.
Give it a try and let us know if you need any other help.