Sorry! Only one entry is allowed error

  • embalagem_amicci
    Perguntado em 31 de outubro de 2023 às 10:23

    Olá, tudo bem?


    O erro está acontecendo mesmo eu liberando o formulário para varios envios:

    Sorry! Only one entry is allowed error Image 1 Screenshot 30
    Já realizei a limpeza do cachê:
    Sorry! Only one entry is allowed error Image 2 Screenshot 41

    Poderiam me ajudar, por favor?

  • Israel Jotform Support
    Respondido em 31 de outubro de 2023 às 12:37

    Hello embalagem_amicci,

    Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the Portuguese language, we can forward your ticket to our Portuguese team. However, please note that it could take longer to receive a response.

     I checked the form, and it appears that you have set the Unique Submission to Check cookies and IP address option.

    Do note that if you set this option, people in the same network (in the same school, college, university, or institution) will not be able to make submissions, as the IP address for the network will be the same or the same browser. As a result, you get the Sorry! Only one entry is allowed error. Here's how to disable it:

    • Go to the Settings in Form Builder.
    • Click the Show More Options button.
    • Scroll down to the Unique Submission section and set the No Check option to make the form 

    Sorry! Only one entry is allowed error Image 1 Screenshot 20

    Give it a try, and let us know how it goes.