Problem logging in.

Não consigo acessar a plataforma, não fiz alteração de senha porem agora o login não esta dando certo.

Hi Davi,

Thanks for reaching out to Jotform Support. I'm sorry this is happening. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Can you tell me if you encountered an error when you tried to log in? If so, if you can take a screenshot of what’s happening, that will help us to better understand what’s going on. We have a guide about how to do that here. In the meantime, can you try logging in using another browser and clearing your browser's cache to see if the issue persists? Also, you can also reset your password. Here's how: 

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

 If you're still having the same issue, can you share with us the email address or the username associated with your Jotform account, so I can check?

Keep us updated and let us know if you need any more help.