Unable to upgrade plan to Silver

  • Ocasting
    Perguntado em 30 de outubro de 2023 às 13:06

    Estou tentando assinar a opção PRATA e está dando erro.

  • Mafe_M Jotform Support
    Respondido em 30 de outubro de 2023 às 18:39

    Hi Ocasting,

    Thank you for reaching out to Jotform Support. I am sorry you are having issues upgrading your account. Can you please share with us the screenshot you are getting when you upgrade to the Silver plan? We have a guide here explaining how to do that.

    Once we hear back from you, we'll be able to move forward with a solution.


  • Ocasting
    Respondido em 31 de outubro de 2023 às 12:10
    Em 2023-10-30 19:39, Jotform escreveu:
    ...
  • Mafe_M Jotform Support
    Respondido em 31 de outubro de 2023 às 12:45

    Hi Ocasting,

    Thanks for getting back to us. It looks like your reply was not posted. Can you please post it one more time? Also please share a screenshot of what you see on the screen when you upgrade to another plan level.

    Once we hear back from you, we'll be able to move forward with a solution.