Encrypted Form: Forgot my Encrypted password.

Bom dia. Esqueci minha senha de acesso para a criptografia. Li algumas informações que dizem que essa senha fica na pasta de downloads. Onde fica essa pasta?

Hi fernandagabriela08,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m sorry you're having difficulties with this. Unfortunately, if you lose or forget the current password for your Encrypted form, you can't access it anymore, and the data is considered lost. Please try to remember your password or check if you saved it or noted it. You might also want to check out our Security and Form Encryption pages to learn more.

Let us know if there’s anything else we can help you with.