Requesting refund for the charge on Oct. 19th

Olá, bom dia! Gostaria de solicitar o estorno da cobrança efetuada em 19/10, visto que não utilizamos o plano desde então. Por hora, ja realizei a migração para o plano gratuito, mas gostaria de solicitar o estorno desse período.

Hi Oigor,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your request. I have forwarded your refund request to our billing team. Once we hear back from them, we'll circle back to this thread and let you know.

Ok, Gilberto! Muito obrigado, aguardo a resposta da solicitação.

Thanks for waiting Oigor.

I just heard back from our billing team and they've already refunded the charge. You can expect the refunded amount in 5-7 business days.

Feel free to get back to us if you need any other help.

Thanks for waiting Oigor.

I just heard back from our billing team and they've already refunded the charge. You can expect the refunded amount in 5-7 business days.

Feel free to get back to us if you need any other help.

Obrigado, Gilberto! irei aguardar.