Suspended: Account has been suspended

Boa tarde, possuo outra conta - agendatecpet@gmail.com que não consigo mais acesso, Indica SUSPENDED preciso recuperar os meus formulários, investi muito tempo na configuração.

Tive que criar outra conta para conseguir fazer o login.

Hi Martinsscamila13,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand the issue, I already coordinated this with the Review Team. I’ll get back to you shortly.

We really appreciate your patience and understanding while we look into this.

Let us know if you have any other questions

Bom dia, ainda não consigo acessar a minha outra conta: agendatecpet@gmail.com

Hi Camila Martins,

Thanks for reaching out to Jotform Support.  Your account has been suspended due to copyright logo on this form: 232673080830049.

To reactivate your account, you will need to comply with our Term of Use and allow us to remove the copyright logos. Would you comply with our Term of Use and allow us to remove the copyright logos?

Let us know if there’s anything else we can help you with.

Hello Aisha,

Thanks for reaching out to Jotform Support and we’re sorry you’re having trouble accessing your account due to its suspension. I answered your question on a new separate thread. You can go ahead and check that out here to see our response. 

We really appreciate your patience and understanding.  

Ainda estou sem acesso pelo email agendatecpet@gmail.com e preciso recuperar todo trabalho que investi no meu formulário.

Irei remover os logos que não estão dentro da política, mas preciso acessar a conta.

A conta ainda está bloqueada, como posso acessar a minha conta.

Hello Camila, 

Thanks for getting back to us and we’re sorry you’re still having issues accessing your Jotform account. I looked at the account linked with the email address you provided, and it was suspended for having copyrighted logos in your form.

Please note that we have to follow the general rule in order to be in compliance with our Terms. In order to reactivate your account, we will need your permission to delete the offending forms.

As soon as we hear back from you, we'll be able to help you with this.

No thx 😊🙏

Mary_Ed

You have my permission to delete the offending forms.

Hi Camila, 

Thanks for getting back to us. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

We really appreciate your patience and understanding. 

Hi Camila, 

Thanks for patiently waiting. Our system flagged your form as suspicious, but after checking further, I couldn't see anything violating our Terms of Use. So I've gone ahead and reinstated your account. We're sorry for any inconvenience caused. The account is now active and in good standing, you can go ahead and log in anytime.

Let us know if we can be of further assistance