Form: Unable to add form elements in the form

Olá, boa tarde!

Estamos com um problema faz muitos dias e toda vez que tentamos adicionar elementos aparece um erro e um pedido para recarregar a página. Poderiam nos ajudar, por favor?

Hi Sandra,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. I cloned your form and tested it to see if I could replicate the problem, and it appears to be working as expected. Furthermore, I am able to add elements with no problem. Check out this screencast below:

Can you try the following troubleshooting?:

• Clear your Browser's Cache and Cookies
• Try using another browser and connect to a different Internet service provider.
• Try logging out and logging back into your account.
• Try accessing your Jotform account on the Private/Incognito Mode

Give them a try and let us know if the problem persists