Shared Tables: An unexpected error occurred

  • sobreiro
    Perguntado em 17 de outubro de 2023 às 07:42

    Desde ontem, aparece este mensagem quando vou compartilhar planilhas.

    An unexpected error occurred

    We're notified about the error and will fix the issue shortly.

    Preciso de uma solução hoje, meu trabalho está parado por causa disso.

    Att.

  • Mary Jotform Support
    Respondido em 17 de outubro de 2023 às 10:10

    Hi sobreiro,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I tried sharing my table to see if I can replicate the same issue you have. But, everything was working as expected. I did not run into an issue when I accessed the table link.

    Shared Tables: An unexpected error occurred Image 1 Screenshot 20

    Can you try it again and see how it goes? If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. Also, please clear your web browser cache

    Keep us updated and let us know if you need any more help.

  • sobreiro
    Respondido em 17 de outubro de 2023 às 14:24

    Desde ontem, aparece este mensagem quando vou compartilhar planilhas.

    An unexpected error occurred

    We're notified about the error and will fix the issue shortly.

    Preciso de uma solução hoje, meu trabalho está parado por causa disso.

    Att.

    Page URL:

    https://www.jotform.com/tables/220615514003642


  • Mary Jotform Support
    Respondido em 17 de outubro de 2023 às 15:18

    Hi sobreiro,

    Thanks for getting back to us. Does the error happen when you click the Share button in the top right of the tables page? Or when you access your Tables page? I was able to access your tables page without any error showing. Can you share a screen recording of what happens when you try to access or share your tables page? Loom is an example of a screencast application that you can use. Also, can you try a different browser?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.