Error when trying to log in with Google credentials

  • barbaraspaula2020
    Perguntado em 11 de outubro de 2023 às 07:58

    Bom dia,

    não estou conseguindo acessar a minha outra conta da empresa.... Acesso é pelo google mas ele da erro ao tentar fazer login:Error when trying to log in with Google credentials Image 1 Screenshot 20

  • Leland_R Jotform Support
    Respondido em 11 de outubro de 2023 às 10:04

    Hi Barbara,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I tried logging in to Jotform using my Google credentials and it worked, so there may be an issue with your web browser. As a first troubleshooting step please try clearing the cache in your web browser. If that doesn't work, please try logging in with a Chrome Incognito window as another troubleshooting step. If you're still seeing the same message after trying both of these steps, please let us know.

    Once we hear back from you we can move forward with as solution.

  • barbaraspaula2020
    Respondido em 11 de outubro de 2023 às 13:52

    Boa tarde,

    Ainda não funcionou, tentei de todas as formas... vou enviar um link de um dos formulários que criamos com a conta, que também não funciona mais...


    https://form.jotform.com/232824000560645

  • Leland_R Jotform Support
    Respondido em 11 de outubro de 2023 às 16:01

    Hi Barbara,

    Thanks for getting back to us on this. Your account was suspended after a member of our Review team manually reviewed the account and concluded that it is being used to offer a fake or fraudulent service. Since the account was manually suspended there is no process to appeal and the account will remain suspended.