Solicito ajuda para cancelamento da assinatura.

Solicitamos cancelamento dia 02/08/2023, porém não foi cancelado. Solicito ajuda para cancelamento da assinatura.

Hi encontro2023,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. When I check on your account, you have already cancelled your subscription, and you will downgrade to the starter plan at the end of the current billing cycle. There will be no more charges in your Jotform account when your subscription ends.

Let us know if there’s anything else we can help you with.