URGENTE Não estou conseguindo acessar minha conta

"Login failed - Email or password did not match."

Não estou conseguindo acessar minha conta "grupo.ready.eventos@gmail.com"

Não havia alterado a senha.

Estava utilizando a conta até agora pouco.

Então tentei a redefinição de senha, recebi o email, fiz a alteração, e a mensagem "Login failed - Email or password did not match." ainda persiste.

Agora não estou conseguindo tentar o login novamente, "You have reached login attempt limit. Please try again in a few hours."

Preciso da minha conta

Hi Hik, 

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Your account was suspended due to multiple failed attempts on the card. We have reactivated the account, so you can access the forms again. Since it was downgraded to Starter Plan, all limits were also reverted to Starter Plan limits. When I checked your limits, your Total submission count was way over the limit. To fix this, you can delete submissions until the total submission is not more than 500, or you can upgrade your account. You can check out our Pricing Page to upgrade your account.

Let us know if you have any other questions.