Receiving out of quota warning

Suporte,

Estou enfretentando um bloqueio no formulário que tenho publicado. Esta aparecendo que atingimos o limite do plano free (100 Mb), porém, já realizei a exclusão dos dados antigos e atualmente estou com 31,9 Mb de estapaço utilizado.

Qual o procedimento pra realizar a liberação do formulário?

Hi Gabriel_Arenas2,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have refreshed the form cache of your account. Can you check if you are still experiencing the issue?

Once we hear back from you, we'll be able to help you with this.

Thank you for the support. The issue has been resolved.

Is there anything I can do here if it happens again, or can this problem only be fixed by opening a support ticket?

Hi Gabriel,

Thanks for reaching back to us. Normally, when you delete and purge submissions with uploaded files, it should update the usage and make your form to work again. If that doesn't happen, you can clear your form caches from your end. Let me show you how:

1. Click on your profile icon
2. Click on Settings
3. Click on Clear Caches

Let us know if you need more help.