Account: Run out of Upload Quota

I have another problem... We can no longer access the form, this message appears (photo attached)

But I have already deleted all previous uploads from the trash...

Is the only way to resolve this is to subscribe to the premium plan?

Hi barbaraspaula2020,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. When I checked our system, I could see here that you already cleared your Upload Space, so I reactivated your account and your forms should now be working correctly.

Give it a try and let us know if you have any other questions.

Boa tarde!

Estou novamente com esse problema de espaço, já excluí todos os uploads e esta com espaço livre, mas não tenho acesso a novos envios de formulário.

https://www.jotform.com/231665697560669

Hi barbaraspaula2020,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I checked our system, I saw that you have already exceeded the Upload Space limit on your account. So, I checked your form 231665697560669, and it appears that there is a submission on the Archive Folders that is consuming your Upload Space limit.

I reactivated your account, so you will be able to log in to your account and delete it from there. After deleting the submissions, you can Clear your Form's Cache to refresh the usage limit data. Let me show you how:

• On your My Forms page, hover your mouse on your Profile Avatar icon.
• In the window that opens, click on Settings.

• In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

Let us know if you have any other questions.

Bom dia,

Fiz o passo a passo e também excluí todos os envios arquivados, porém ainda assim n consigo ter acesso a novos envios do formulário...

Hi barbaraspaula2020,

Thanks for getting back to us. When I checked our system, I saw that you have cleared your upload space limit. So, I reactivated your account once again and cleared your form's cache.

Give it another try and let us know if the problem persists.