Form appears as blank when shared

  • admbwm20
    Perguntado em 5 de outubro de 2023 às 08:11

    O primeiro erro que dá, quando compartilho o link do formulário, aparece várias páginas como essa em branco. Já exclui várias vezes as condições porém continua dando esse mesmo erro.

    Outra coisa, não estou conseguindo finalizar meu formulário porque fica aparecendo esse erro no canto da página, para eu atualizar a página, porém atualizo e continua dando o mesmo erro. Isso acontece com quebra de página e adicionando o botão de 'enviar'. Já tentei de tudo mas não dá certo.

    problemas com o formulário Image 1 Screenshot 30 Screenshot 10problemas com o formulário Image 2 Screenshot 41 Screenshot 21

    Jotform Thread 7825413 Screenshot
  • Chris_L Jotform Support
    Respondido em 5 de outubro de 2023 às 09:07

    Hi admbwm20,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I tested your form and I was able to replicate the issue. In the first question O seu contrato será em Pessoa Física ou Jurídica?, when I answer Pessoa Física I was taken to a blank page. When I checked the conditions, I see that you set to show certain fields when the condition in the screenshot below is met:

    Form appears as blank when shared Image 1 Screenshot 20

    After further checking, the fields that you are trying to show are not set to hidden, so that causes the issue. What you can do is the other way around, when the condition is met, you can hide the elements that you don't want to be displayed.

    As for your other question, I've moved that to a new thread. You can check that out here.

    Give it a try and let us know how it goes.