Unable to login to my account and did not receive the reset password link.

Bom dia, não consigo logar no Jotform, solicitei redefinição de senha, porém a senha não chega no e-mail.

Hi Andrea,

Thanks for reaching out to Jotform Support. Sorry for having trouble with this. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Your email address andrea@consorciopersonnalite.com.br is currently associated with a guest account. Keep in mind that a guest account is a temporary account. You can register your guest account using the same email address, which will be converted into a Starter plan. However, if this is not the email address associated with your Jotform account. Can you share it with us, so we can look at it for you? If you forgot your email address or username, you can also share the link to your form to help us search for your account.

Once we hear back from you, we can move forward with a solution.