how to remove reCaptcha?

  • SF_Designer
    Perguntado em 3 de outubro de 2023 às 09:45

    Como retirar o reCaptcha pra confirmação do envio do formulario?


  • Janice_B Jotform Support
    Respondido em 3 de outubro de 2023 às 11:54

    Hi SF_Designer,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The spam protection/reCaptcha will be activated if we receive multiple submissions from one network/IP address. We can whitelist your account to remove the captcha that is only available to our paid plan users. If you'd like to proceed, you can upgrade your account. Let me show you how:

    1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

    how to remove reCaptcha? Image 1 Screenshot 50

    You can also upgrade your subscription on your account’s Upgrade/Billing page.

    how to remove reCaptcha? Image 2 Screenshot 61

    2. On the Pricing page, choose the plan you want to buy.

    3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

    Here’s an example of the Bronze plan:

    how to remove reCaptcha? Image 3 Screenshot 72

    After you click on Continue, you'll need to enter your Credit/Debit Card details.

    how to remove reCaptcha? Image 4 Screenshot 83

    If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account.

    Let us know if you need any more help.

  • SF_Designer
    Respondido em 3 de outubro de 2023 às 13:03

    thank for your support