Upload Space limit not updated after deleting submission data

  • Hospital_Unimed_NOPR
    Perguntado em 2 de outubro de 2023 às 16:03

    Boa tarde, realizei a limpeza dos dados para liberação de espaço, porem ele não está liberando, o que mais é preciso fazer?Upload Space limit not updated after deleting submission data Image 1 Screenshot 20

  • Rica Support Team Lead
    Respondido em 2 de outubro de 2023 às 21:32

    Hi Hospital_Unimed_NOPR,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've checked your account and can see that the Upload Space limit has been updated. It has been cleared successfully. I've recalculated your Upload Space limit and cleared your form cache. It should show the correct usage now.

    Let us know if there’s anything else we can help you with.