Campo Observação do Aprovador

Boa tarde!

Tenho um fluxo do formulário de Solicitação de Compras e Serviços, que funciona da seguinte maneira; possui 5 aprovadores (dependendo do preenchimento do campo do formulário, cai para um deles). Após a aprovação o e-mail chega para o solicitante e para o departamento financeiro.

No pedido de aprovação, o aprovador pode colocar comentários na solicitação, mas esse comentário não chega por e-mail para os remetentes, há a opção de colocar campos de comentários no e-mail, mas os campos são muito confusos, como mostra o print abaixo. Gostaria de saber se há uma maneira de colocarmos os comentários do aprovador dentro do e-mail que chega para os remetentes de maneira mais fácil. Aguardo a sua resposta.

Grata,

Camilla

Hi Casa_Fitness,

Thanks for reaching out to Jotform Support. I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

Thanks for your patience and understanding, we appreciate it.

Hi Casa_Fitness,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

Now, let me help you with your question. When I checked the email for the approval flow, you already had the approval comment in your email. To clarify, do you want a specific approval comment on your email? If so, here are the approvers approval comments on my screenshot below, based on your approval flow.

From left to right, approval:

• Approval comment 9
• Approval comment 10
• Approval comment 7
• Approval comment 0
• Approval comment 8
• Approval comment 1
• Approval comment 2
• Approval comment 3
• Approval comment 4
• Approval comment 5
• Approval comment 6

You can check or clone my cloned form at this link.

Let us know if there’s anything else we can help you with.

Muito obrigada pela resposta. Vocês poderiam me mandar explicando também do formulário de Central de atendimento TI.

Hi Casa_Fitness,

Thanks for getting back to us. You can easily locate the correct approval comment by adding some text to the Approvals. This will help you identify each Approval in the "Approval Fields" menu. Please check out my screencast below for an example. I cloned your Central de atendimento TI form:

Now, this is how it's going to look in the email template:

Give it a try and let us know if you need any other help.