Dúvida faturamento após donwgrade

Olá!

Realizei o processo de downgrade na data de hoje 27/09/2023.
Último pagamento realizado foi em 26/09/2023.

Ainda haverá mais uma cobrança ou essa foi a última?

Cancelamento agendado para 27/10/2023

Hi alessandra.alvzz,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

Let me help you with your question. There will not be one more charge. You made the last payment on 26/09/2023 and your account will be downgraded back to the Starter Plan (Free plan) on 27/10/2023. Even if there will be one more charge for the next month, we'll refund it back to you.

Reach out to us if you have any further questions.