PDF de envio não está sendo anexado no e-mail

  • suporte.tecnico.carmak
    Perguntado em 27 de setembro de 2023 às 15:44

    Boa tarde.

    Estou com problemas no envio do PDF juntamente com os e-mail.

    Segue print do e-mail e das configurações do formulário.

    ID de envio: 5716413506115456759

    PDF de envio não está sendo anexado no e mail Image 1 Screenshot 30

    PDF de envio não está sendo anexado no e mail Image 2 Screenshot 41

  • Lesther Jotform Support
    Respondido em 27 de setembro de 2023 às 16:40

    Hi suporte.tecnico.carmak,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Please check if there's a link added to the email message to download the PDF or other attachments. I don't see this in your screenshot, since mostly it's added at the bottom.

    Emails have a total size limit of 5MB and if it exceeds the limit, it will not attach the file. Instead, it will add a download link for these files.

    Keep us updated and let us know if you need any more help.