Error filling out form

Olá

Estou com uma falha no preenchimento de um formulário, conforme video em anexo.

Link do formulário: https://www.jotform.com/draft/018acdc6ccb171129a4c7ec8898bd45ca289

Hi Luis,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I do not see the video you provided but only the URL form. It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to move forward with a solution.

Hi Luis,

Thanks for the screenshots. It seems that the website is not loading properly. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Can you try it again and see how it goes? I would suggest trying a different browser or try to clear cache and cookies to your browser. If you run into the same issue again, let us know, and we'll do some more testing to see what's going on. 

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Same problem

Hi Luis,

Thanks for getting back to us. I understand that the steps I provided above are not able to fix your concern. It seems that this is a draft form, which means you previously saved and wanted to continue the form, but when I check the draft it says that the draft has been deleted or submitted. Can I ask for the Form URL that you're referring for?

Once we hear back from you, we'll be able to move forward with a solution.