Deleting forms and submissions did not free up space on my account.

Olá, tudo bem?

Eu exclui algumas respostas ao meu formulário e mesmo assim não liberou nenhum espaço. Minha lixeira também está vazia, podem me ajudar?

Hi Nicole,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. When I checked your account, I could see that your upload space storage is currently 0 MB, which means that the submissions you deleted from the trashed entries freed some space on your account.

If you're having an issue accessing your forms, please log out and login back into your account, clear your browser's cache, or try another browser.

Let us know if there's anything else that we can do for you.