Bug no armazenamento

  • flamxdesign
    Perguntado em 22 de setembro de 2023 às 17:44

    Olá, eu estou com problema na armazenagem do formulário, os arquivos já foram excluidos da lixeira mas ainda são contabilizados os espaço

    Jotform Thread 5564451 Screenshot
  • Rose Jotform Support
    Respondido em 22 de setembro de 2023 às 21:43

    Hi flamxdesign,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I can see that your account is within the limit and currently active. Here's a screenshot of your form without the over quota error:

    Bug no armazenamento Image 1 Screenshot 20

    Can you please reload the form now?

    Let us know if there’s anything else we can help you with.