Problema acessar formulário

  • Administrador_Rede
    Perguntado em 22 de setembro de 2023 às 15:24

    Olá, boa tarde.


    Estou com problema para acessar meu formulário (https://www.jotform.com/form/231505179644054)

    Pelo computador conseguimos acessar, mas no celular não (conforme imagem abaixo).

    Poderia resolver e auxiliar? Utilizamos muito diariamente no trabalho.


    Problema acessar formulário Image 1 Screenshot 20

  • Angeli Jotform Support
    Respondido em 22 de setembro de 2023 às 17:41

    Hi Administrador_Rede,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've tested your viewing form using a mobile device in Safari and Google, but everything was working properly. Check out the screenshots below to see my results:

    Problema acessar formulário Image 1 Screenshot 30

    Problema acessar formulário Image 2 Screenshot 41

    Can you double-check the link that you're pasting on your browser using your mobile device? If it's the same link, please share your device details, so we can test it again.

     Give it a try and let us know how it goes.