Conditions on the form automatically disappeared

  • pedroetc
    Perguntado em 22 de setembro de 2023 às 03:14

    There's one we created again today, however, about 10 conditions disappeared.

    We find the platform very good, but these incidents make us feel insecure.

  • Norwyn Jotform Support
    Respondido em 22 de setembro de 2023 às 03:17

    Hello Pedro,

    Thanks for reaching out to Jotform Support. To verify, are the missing conditions from this form? If yes, can you tell us what exactly were you doing before it disappeared? Also, are you editing the form in multiple tabs in the same browser? If yes, please make sure to edit the form using one tab to make sure the system does not confuse it with multiple tabs. I've cleared the cache of the form as an added measure.

    Once we hear back from you, we'll be able to move forward with a solution.

  • Norwyn Jotform Support
    Respondido em 29 de setembro de 2023 às 09:05

    Hello Pedro,

    How is it going? Just sending a follow-up to see if you were able to get our previous message. If yes, please feel free to let us know so we can further check this for you. In the meantime, I will be marking the thread as resolved since we have not received any response from you.

    Reach out to us again if you have more questions.