Subscription payment error using PayPal

Boa tarde,

Estou tendo problemas no pagamento da assinatura Bronze, conforme abaixo na imagem.

Ao inserir os dados, e realizar a transação pelo PayPal, consta o erro abaixo. Gostaria de ajuda para entender quais dados estão dando erro e o que posso fazer para corrigir.

Atenciosamente,

InovaUFRJ.

Hi Inova_UFRJ,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question.

I’m really sorry that this is happening. I’ll need a bit of time to forward this to the Relevant Team. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi Inova_UFRJ,

Thanks for patiently waiting. I just heard from the billing team, and they said that the bank refused the payment, which is why you had an error subscribing to our Jotform discipline. You can go ahead and upgrade to our Jotform subscription again at any time. If you need more assistance, I'll be happy to help.

Let us know if there’s anything else we can help you with.