Problema com acesso ao formulário

Olá, temos um colaborador que não está conseguindo acessar ao formulário que submetemos. O e-mail dele é o único que está com esta questão, todos os outros colaboradores conseguem acessar o formulário sem problema algum. Seguem as imagens abaixo:

Hello Bárbara,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users at the moment. I'm going to reply to you in English, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in Portuguese let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

It appears that your collaborator's account has been deleted from our systems, which can lead to registration issues. Could you please ask them to follow the steps outlined below to request account reactivation? After reactivation, they can reset their password and successfully log in to their account.

1. On your My Forms page, click on Support on the top-right side of the dark-blue navigation bar at the top of your screen.
2. In the menu that opens, click on Contact Us.
3. Enter a title for your question in the box below ‘How can we help?’
4. In the box below the title, enter some text that explains the situation.
5. Now, just click on Post Question on the bottom-right side of your screen and you're good to go.

Let us know if you need any more help.