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Eduardo_EliasPerguntado em 17 de setembro de 2023 às 20:25
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ozgunberberRespondido em 18 de setembro de 2023 às 01:12
Hi Eduardo,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are currently busy helping other Jotform users. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know, and we can have them do that. But, remember that you'd have to wait until they're available again.
I've checked your account and see that you are already on the Starter Plan (Free Plan) so we cannot downgrade it. Do you want us to delete your account? If so, we can delete your account if you confirm us to do that.
Once we hear back from you, we'll be able to move forward with a solution.