The Next button on the form is not working.

Bom dia prezados

Estamos notando que alguns clientes estão tendo dificuldade para preencher o formulário digital para proposta de locação de imóveis

Após preencher campos com informações é necessário anexar documentos e depois clicar em um botão chamado "próximo" para outra fase de preenchimento. É neste botão que ocorre o erro pois não acontece o avanço para a próxima etapa e pode finalizar com o envio do cadastro.

 Seguem abaixo prinsts de conversa com cliente sobre o problema

Solicitamos retorno

   

 

 

Hi FabioMeloAbdelnor,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I'm sorry that this is happening. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to submit the form. Check out the screencast below to see my results:

I've also tested the next button of your live form but didn't submit the form and everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

I've cleared your form cache on our server to refresh your forms. Can you try it again using another browser or incognito window and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on. 

Keep us updated and let us know if you need any more help.

Hi Lorelie,
Thanks so much for answering our query.
The thing is that we are having complaints from a lot of clients recently, in the past 2 months to be more precise.
How can we prove that there is a problem with the forward button?
We had some issues before with the form. But the answer that was provided was that everything was fine and that the problem couldn’t be replicated.
It delayed the solution.
Thanks for you effort.
Regards,
Fabio
De: Jotform [mailto:noreply@jotform.com]
Enviada em: domingo, 17 de setembro de 2023 10:08
Para: fabiomelopara@gmail.com
Assunto: Re: Dificuldade para avançar no Cadastro de Locacao - Pessoa Fisica
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<https:>
There’s a new response on your question:
Dificuldade para avançar no Cadastro de Locacao - Pessoa Fisica
Hi FabioMeloAbdelnor,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I'm sorry that this is happening. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to submit the form. Check out the screencast below to see my results:
<https:>
I've also tested the next button of your live form but didn't submit the form and everything worked the way it was supposed to. Take a look at the screenshot below to see my results:
<https:>
I've cleared your form cache <https: /> on our server to refresh your forms. Can you try it again using another browser or incognito window and see how it goes? If you run into the same issue again, let us know and we'll do some more testing to see what's going on.
Keep us updated and let us know if you need any more help.
<https:>
Answered by
Lorelie
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Hi FabioMeloAbdelnor,

Thanks for getting back to us. I'm sorry you're having trouble with this. If you run into the same issue again, you can do the basic troubleshooting by clearing your form cache. Although caches aren't cleared automatically, it's easy to do it manually. Let me show you how:

• On your My Forms page, hover your mouse on your Profile Avatar icon.
• In the window that opens, click on Settings.

• In the Settings menu, scroll down to the bottom of the page and click on Clear Cache. That's it, you're done.

You can also check this guide for more information about clearing caches. I also recommend or suggest to your responder clearing the browser cache before filling out a form. If basic troubleshooting still doesn't work, you can contact us again, so we can investigate it more to see if we can figure out what's going on.

Let us know if you have any other questions.