Estou tentando abrir o link abaixo de um arquivo que foi anexadoem em um formulário e não abre no meu computador e dar erro 404, mas abre no comput

  • intelectininformatica
    Perguntado em 16 de setembro de 2023 às 10:39


  • Harshad_P Jotform Support
    Respondido em 16 de setembro de 2023 às 12:47

    Hi intelectininformatica,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The 404 error usually indicates that you are not logged into your account while viewing the submission PDFs or Uploaded Files. Could you please log into your account and try to access the file and see how it goes? Also, to stop our system from asking you to login to see/download your submission attachments, we just need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

    1. Login to your Jotform account.
    2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
    3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
    4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

    Estou tentando abrir o link abaixo  de um arquivo que foi anexadoem em um formulário e não abre no meu computador e dar erro 404, mas abre no comput Image 1 Screenshot 20

    That's it. Now, you won't have to login to see/download files uploaded with your submissions.

    Give it a try and let us know if you need any help.