Error 404 when trying to open attachments

Olá,

criei um formulário (232223806683052), onde é possível anexar arquivos para envio ao Freshdesk, lá é aberto um ticket com os dados do formulário e os anexos vão como links, mas ao tentar acessar um desses links é exibida uma mensagem de erro 404.

Gostaria de saber o motivo e como evitar que isso aconteça.

Segue link com video demonstrando o erro:https://drive.google.com/file/d/1AN2w2NpSAMin4tWCUD26kzzP5S_6d3yO/view?usp=sharing

Hi Works_Convergence,

Thank you for reaching out to Jotform Support.  Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your issue. Please check the settings of your account and make sure that the Require log-in to view upload files is unchecked. Let me show you how:

• Go to the My Forms page.
• Hover on your Avatar and click on Settings.
• In the list that appears hover your mouse to Security and confirm that the Require log-in to view uploaded files is unchecked.

We also have a guide about understanding different form errors that you can check out.

Give it a try and let us know if you need more help.

Thanks Christy, that's exactly what was causing the error.