Cancel Subscription and refund request

Hoje debitou a fatura no meu cartão, mas fiz o downgrade, pois não posso pagar esse valor agora, e nem vou usar as funcionalidades.
Podem cancelar e estornar o valor por favor?

obrigada

Hi Amanda,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have canceled your subscription and reverted it back to the Starter Plan. To request a refund for your latest invoice, kindly open this link and fill out the form. After the investigation of your request, you will receive an e-mail regarding the result.

Reach out again if you have any other questions.