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vargemchoppPerguntado em 14 de setembro de 2023 às 22:46
Boa noite
Eu já uso o formulário há um tempo e desde ontem o horário do evento não está saindo no formulário quando baixo o PDF
Seria alguma configuração?
Consegue me ajudar?
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Ravi Jotform SupportRespondido em 15 de setembro de 2023 às 05:25
Hello Vargem,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. I’m sorry you're having difficulties with this. Yesterday, we were having some issue with our PDF generation mechanism on the backend. Our Developer Team was aware of the problem, and they were working on it. As per the update, the issue is resolved now.
Can you go ahead and try it again and let us know how it goes? As a precautionary measure, I have also cleared your account cache from the backend, which resolves cache related issues.
Give it a try and let us know how it goes.