Can't log in: Deleted account

Boa tarde,

Não consigo aceder à minha conta, nem recebo o e-mail de recuperação da palavra-chave.

Podem averiguar o que se passa, por favor?

Atenciosamente,

Escola da Mata-

Hi Escola,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I went ahead and checked the status of the email address you're currently using and I can see that the account associated with the email address escoladamata.abcnatur@gmail.com has been deleted. This is why you're unable to log in to your account. Can you confirm if you wish to reactivate this? If so, let us know so we can proceed with your request.

Once we hear back from you, we'll be able to move forward with a solution.

Sim, queremos reativar a conta. Agradecemos que nos possam ajudar, o mais breve possível.

Hi School,

Thanks for reaching out to us for help. I have reinstated the deleted account. You may now try to log back in.

Let us know if there’s anything else we can help you with.