Limits are not going down after deleting submissions

  • marlonschmitt74
    Perguntado em 14 de setembro de 2023 às 08:28

    Bom dia,

    Exclui através da minha caixa de envios praticamente todos os envio e meu limite não abaixou.

    Tenho conta Free.

    Aguardo orientações de o que esta acontecendo.




  • Charlie_Ma
    Respondido em 14 de setembro de 2023 às 10:54

    Hi Marlon,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account and all your Space Limits are back to normal. Can you give it another try and let us know what happens? If you're still having the same issue, we'll do a more in-depth investigation and work on finding a solution.

    Reach out again if there’s anything else we can do for you.

  • marlonschmitt74
    Respondido em 14 de setembro de 2023 às 12:29


    Tank you for our help