Problemas com espaço para upload

Olá, bom dia!

Minha conta excedeu o espaço para Upload e os formulários foram travados para não receber mais respostas. Realizei a exclusão de várias respostas e anexos e a quantidade de MB utilizados baixou para 57MB, entretanto os formulários da conta continuam aparecendo a mensagem de erro que excedeu a quota, conforme o print em anexo.

Gostaria de saber em quanto tempo os formulários desta conta são liberados para serem preenchimentos novamente, já que a capacidade utilizada baixou desde ontem.

Obrigada!

Hi bolsasufsjposgraduacao,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have gone ahead and recalculated your account limits. You should no longer be receiving the error now. After deleting submissions, we suggest you also clear your form cache in case it may help. Can you go ahead and try it again and let us know how it goes?  If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Keep us updated and let us know if you need any more help.

Hi Myla,

We solved the problem. Thank you!