How to Remove Enryption to Previous Submissions?

Boa tarde.

Eu ativei a criptografia do meu formulário. E decidi não mais usar.

Então configurei novamente e deixei essa opção desativada.

Mas toda vez que vou acessar os dados do formulário via caixa de envios, a mensagem para descriptografar aparece e pede o código para eu ter acesso.

Você pode me ajudar a solucionar esse problema, por favor? Quero acessar sem códigos.

Hi Reynaldo,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we c,an have them do that. But keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Unfortunately, if you receive submissions while the form encryption is enabled, the only way to show the encrypted data is to provide the key. This will not change even if you have already disabled the form encryption. I suggest looking into this guide to learn how form encryption works.

Let us know if you have any other questions.

Thank you, Sheena!