Already deleted my submissions but the Upload Space is still overlimit

  • inovarrh
    Perguntado em 13 de setembro de 2023 às 13:44

    JÁ FIZ A EXCLUSÃO DOS ARQUIVOS E MESMO ASSIM ESTÁ DANDO ESPAÇO CHEIO

  • Angeli Jotform Support
    Respondido em 13 de setembro de 2023 às 17:37

    Hi inovarrh,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've recalculated your Upload Space usage and cleared your form caches. Please log out and log in again, and you should be able to use your forms now.

    Let us know if there’s anything else we can do for you.