My account is overlimit, but I've cleared my upload space.

  • admnmelo1983
    Perguntado em 13 de setembro de 2023 às 08:39

    Venho solicitar liberação do espaço upload o mesmo consta como cheio

  • admnmelo1983
    Respondido em 13 de setembro de 2023 às 10:34

    Não consigo enviar, motivo da cota em excesso, mas já excluir todas e não envia mais ! Favor fazer a liberação !

  • Sarah Jotform Support
    Respondido em 13 de setembro de 2023 às 12:42

    Hi admnmelo1983,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I took a look at your account and cleared your form cache. Your account should now be under limit. If you're still seeing an error message, can you log out of Jotform, clear your browser's cache and cookies, and log back in?

    Let us know if you have any other questions.