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APPSIGPerguntado em 11 de setembro de 2023 às 14:56
Boa tarde agora no período da tarde os formulários não estão abrindo mais ficaram todos estao brancos
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Neil Enterprise SupportRespondido em 11 de setembro de 2023 às 15:56
Hi APPSIG,
Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. Are you experiencing this with all your forms? I checked some of your forms, and I was able to view them. Kindly provide us with the URLs of the forms in question, so we can double-check. We have a guide here explaining how to do that. I also went ahead and cleared your form caches on our server as a precaution.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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APPSIGRespondido em 12 de setembro de 2023 às 08:02
Good morning, after you cleared the Cache, the forms started to open, but today the databases don't open, it gives an error
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Neil Enterprise SupportRespondido em 12 de setembro de 2023 às 08:26
Hi APPSIG,
Thank you for getting back to us. We're sorry for the inconvenience this has caused. The developers are aware of the issue and are working on a resolution. We'll let you know as soon as they get it fixed. Thanks for your patience while we're looking into this.
Let us know if you have any other questions.
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Neil Enterprise SupportRespondido em 12 de setembro de 2023 às 11:39
Hi APPSIG,
Thanks for patiently waiting. I just heard back from our developers. They've solved the issue, so it should all be working fine now. Can you give it a try and see how it goes?
Keep us updated and let us know if you need any more help.
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APPSIGRespondido em 13 de setembro de 2023 às 12:23
BOA TRADE VOLTO SIM MUITO OBRIGADO