DOWLAND DE ANEXOS

Boa tarde,

Estou com dificuldades em receber os anexos quando solicito em Baixar os filtros que necessito. O e-mail chega com a pasta mas sem nenhum anexo.

Podem me auxiliar?

Obrigada aguardo retorno

Hi jefersonoliveira540,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. The reason why you can't open it or the file attachment in your email is empty may be due to the privacy protection settings on your account. We just need to disable the 'Require log-in to view uploaded files'. It's easy to do, let me walk you through it:

1. Login to your Jotform account.
2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

That's it. Now, you won't have to log in to see/download files uploaded with your submissions.

Give it a try and let us know if you need any help.