Cobrança recorrente indevida

Usei o serviço uma única vez e renovou automaticamente. Não quero mais usar, podem cancelar e devolver o meu dinheiro. Não quero ter de processar vocês, mas farei em caso de que a coisa não se resolva até amanhã.

P.S. notei que a forma de cancelamento induz ao erro do usuário, recomendo que verifiquem isso, pois é algo que deve ser fácil e intuitivo.

Hi Brochier,

Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've checked your account and it was already scheduled to downgrade to Starter on 10th October 2023. The procedure you made to stop the subscription was successfully registered and applied. Your subscription was planned to end after this period of time but, I've downgraded it immediately and issued a refund of $39.00 for your last Bronze subscription. Your account is now downgraded to Starter (free) and the auto-renewal has been stopped. You'll receive the refund on your payment method within 5-7 business days.

Let us know if you need any other help.

Thanks. I aprecciate that.