Appointment Element: Users are able to select the date even if the form Appointment Limit is reached

  • edcprojetosespeciais
    Perguntado em 10 de setembro de 2023 às 18:52

    Boa noite tudo bem?

    Estou com um problema no limitador do agendamento, ele não esta limitando por dia.
    Preciso que seja 90 por dia.

    Oque esta acontecendo?

    Preciso de um retorno com urgencia:
    Meu formulário é:
    https://form.jotform.com/232477286101656


    Appointment Element: Users are able to select the date even if the form Appointment Limit is reached Image 1 Screenshot 20

    Jotform Thread 5521311 Screenshot
  • Joshua_T Jotform Support
    Respondido em 10 de setembro de 2023 às 21:25

    Hi edcprojetosespeciais,

    Thanks for reaching out to Jotform Support. Unfortunately, our Portuguese Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Portuguese, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I am sorry you are having trouble with this. I cloned your form and tested it to see if I could replicate the problem but, it appears to be working as expected. Check out this screencast below:

    Appointment Element: Users are able to select the date even if the form Appointment Limit is reached Image 1 Screenshot 20

    I cleared your form's cache to remove the piled-up cache in your form that could be contributing to this problem. If the problem is the same. Please let us know which date are you having trouble with so we can investigate further. Also, can we have your permission to send a submission to your live form to see if we can replicate the problem?

    Once we hear back from you, we can move forward with a solution.